Mercure Chur City West

Unknown, Sat 19 April 2025

"Excellent staff location is outstanding"

Source: TrustYou Survey

Marcus E., Fri 18 April 2025

"We stayed one night before we caught the Bernina Express. The staff booked a taxi to take us to the station the next morning. The hotel is away from the centre of Chur but located next to a shopping mall with cinema and resturants and a huge slide the kids loved."

Source: TrustYou Survey

Corrie, Fri 11 April 2025

"We had a comfortable stay in Mercure Chur City West. The location is conveniently located near a bus stop and shops. The receptionists were friendly and helpful. Good amenities too."

Source: TrustYou Survey

J. J., Sun 6 April 2025

"Was sent tickets to get bus from the station and given a free upgrade"

Source: TrustYou Survey

Emma U., Sun 6 April 2025

"Out of town but FREE tourist pass was excellent for short regular bus ride from front door of hotel making it very very to get around. The restaurant had limited opening hours and was fully booked so we couldn’t eat there in evenings. We therefore needed to go to town to eat. There is no bar so social space is limited to small lobby"

Source: TrustYou Survey

Judy G., Thu 3 April 2025

"Large windows fabulous views in our room"

Source: TrustYou Survey

Jfr, Tue 1 April 2025

"The only lounge area in the hotel is the entrance with 6 chairs. The same area is used by the cleaning staff at lunch break !!! No room service. Just a help yourself station for beverages. There is only one staff at the reception and quite often you find a "Will be back in a few minutes" plaque. On the other hand rooms are spacious and comfortable (in spite of the electric switches that are complex and not working), Internet works pretty well and parking is excellent"

Source: TrustYou Survey

Christy L., Sun 30 March 2025

"I felt like it was a little overpriced. Nothing special. Very basic. It clean am simple."

Source: TrustYou Survey

David G., Fri 28 March 2025

"I recently stayed at this lovely hotel in the west of Chur and had a really pleasant experience. It's perfectly located—right next to a bus stop, which made getting into the city centre quick and easy. Even better, it’s tucked beside a small shopping centre, so popping out for essentials or a browse was a breeze. The rooms were spotlessly clean and very comfortable—exactly what you want after a day exploring the Alps or wandering Chur’s charming old town. I had a great night’s sleep every night. Breakfast was a real highlight: good quality ingredients, a generous spread, and plenty of choice to suit all tastes. It set me up brilliantly for the day ahead. Everything you need for a relaxed and enjoyable stay. I'd definitely stay here again if I return to Chur."

Source: TrustYou Survey

Christina, Wed 26 March 2025

"The view from the window was more ugly roof tops than scenery. Would not have paid the extra for the room had I have known. The room was nice and spacious. Restaurant staff were rude when I asked about the drinks on offer, replying that we are a Restaurant not a bar!! Didn't go back after that."

Source: TrustYou Survey

Unknown, Mon 24 March 2025

"I enjoyed very much my room. Beautiful view and everything was there for my stay. Bus stop just in front of the hotel is ideal if you travel with public transportation. Being set in a shopping mall it’s great also for every budget if you want to grab a quick bite."

Source: TrustYou Survey

Lucylou, Fri 21 March 2025

"The hotel was on a bus route and was clean and had everything we needed. No English channels on the TV but not too much of an issue. It adjoins a shopping centre which was very useful."

Source: TrustYou Survey

M D., Thu 20 March 2025

"Staff was very nice and friendly, and very good at their job."

Source: TrustYou Survey

Unknown, Sun 16 March 2025

"Great rooms. Modern feel, stunning view and everything I needed was close by"

Source: TrustYou Survey

S., Thu 13 March 2025

"Was concerned when we arrived as I felt we were located outside of the main town & attractions but actually it was a great location for us to do the things we wanted to do, local transport links were great & everything was in walking distance anyway"

Source: TrustYou Survey

Hamish, Tue 11 March 2025

"Unfortunately, the third bed in our room was not as described in the description when we booked. It was too small. The only answer that Reception could give us was to book a second room as well. This cost a lot more money."

Source: TrustYou Survey

Bridget, Tue 11 March 2025

"After a long day travelling we were welcomed by a lovely receptionist who was very knowledgeable on the area, restaurants travel etc."

Source: TrustYou Survey

L., Tue 4 March 2025

"in winter season , the temperature is not warm. there is a big problem with the restaurant, it is closed on weekends, and when we arrived I was advised to search on Google"

Source: TrustYou Survey

Trish, Sun 23 February 2025

"Great location, perfect short bus journey away from Chur train station. Close to a supermarket and restaurants too. The room was a good size, clean, modern and provided a restful night’s sleep"

Source: TrustYou Survey

A R., Fri 21 February 2025

"Great room and location however:- No USB charge points in the room 1 European socket, all others are Swiss configuration and being recessed doesn’t allow travel plugs to interface Hotel restaurant franchised and reservations difficult to obtain. This coupled with no room service meant that residents were unable to get an evening meal. We saw two couples being directed to restaurants in town due to no a space in the restaurant. I don’t think this is acceptable for a 4 star hotel. As a veteran business traveller, the last thing you want to do at the end of a long day is go looking for supper."

Source: TrustYou Survey

Suresh, Thu 20 February 2025

"We were in the corner view room on the top floor. Room was very modern and spacious. Unfortunately the shower in the bathroom let us down. We were offered a different room on a lower floor or access to shoer in a different room on the same floor. We took access to shower option. The reception staff was very helpful and understanding. Hence at least satisfied rating."

Source: TrustYou Survey

Lara, Tue 18 February 2025

"The hotel room was very clean and modern with great public transport nearby."

Source: TrustYou Survey

Nicole I., Tue 18 February 2025

"the employees were so kind, the room was perfect, great view"

Source: TrustYou Survey

Liz, Sun 16 February 2025

"Loved the restaurant and staff very helpful."

Source: TrustYou Survey

Gabriella, Fri 14 February 2025

"Perfectly located and well equipped hotel. The view and the sunset from the ninth floor is fantastic. The beds are super comfortable, the quality of the bathroom toiletries is first class. Breakfast is varied, always fresh food and caters for all tastes. I would love to return anytime!"

Source: TrustYou Survey

Tim, Thu 6 February 2025

"Can’t get away from the ridiculous tourist tax. Room was fine but police cars going past frequently are annoying."

Source: TrustYou Survey

Robin P., Wed 5 February 2025

"We stayed here recently on the visit to Chur. Great hotel, Room spotless with great views of the mountain. Comfortable bed with good amenities. The piece that could be improved is information on the city pass, and email was sent but went to spam. Seems there are so e discounts for the main attractions that we missed out on."

Source: TrustYou Survey

J C., Wed 5 February 2025

"Had a 2 night stay in January 2025. Cannot fault the hotel or staff who were extremely professional. Room was kept lovely and clean. Restaurant served very good food. Would be a 10 but the location is a half an hour walk to the centre of town."

Source: TrustYou Survey

Chris, Mon 3 February 2025

"Arrived late and immediately relaxed thanks to the warm friendly welcome. Car parking is perfect, and direct Shopping Center access highly convenient. The room was prepared as we asked, and very spacious with a fabulous view. As an All Accor Silver member we enjoyed the welcome drink. Also the tourist information about Chur is fascinating, we want to come back purely to explore. We enjoyed it so much we booked 3 more nights this year already."

Source: TrustYou Survey

Andrew, Mon 3 February 2025

"Located outside the main town but easy to find and good bus service. Hotel was very clean and comfortable, well equipped room. Good choices for breakfast and helpful staff. It would have been useful if the city guest card had been emailed before arrival so that the free use of the buses could have used to get to the hotel."

Source: TrustYou Survey

Fritz S., Sun 2 February 2025

"As usual very friendly staff. Thank you for early checkin. Nice room with mountain view."

Source: TrustYou Survey

Unknown, Sat 1 February 2025

"Quite a basic, small hotel, but perfectly clean and comfortable. 15 minute walk from Chur West train station. I was a little bit surprised that there was no bottled water or minibar in the room, and there didn't seem to be any option for in-room dining or room service."

Source: TrustYou Survey

Frank, Thu 23 January 2025

"This hotel is always good value. Nice and clean Rooms and friendly staff"

Source: TrustYou Survey

Neil, Tue 14 January 2025

"Nice, comfortable hotel with friendly and informative staff. We had a free pass for local travel which helped in getting to central Chur and its amenities."

Source: TrustYou Survey

Paul L., Tue 14 January 2025

"Lovely room and helpful team. Would definitely recommend!"

Source: TrustYou Survey

Unknown, Tue 14 January 2025

"I found this hotel to have very friendly staff at reception for check in and out. The rooms are immaculate and clean and the room on the corner view was worth the upgrade. The room was very modern and well decorated and the bed was a dream to sleep in. Grateful for the Nespresso machine in the room as well!! It was only a quick bus stop or 20 minute walk to the event we of Chur which was very convenient. I would definitely stay here again!"

Source: TrustYou Survey

Heike D., Mon 13 January 2025

"Well located, hotel itself was great and rooms were spacious, however breakfast was really sub par - very little variety in general - i.e. fruit (the fruit salad provided did not taste great), scrambled eggs did not taste great either, no fried tomatoes (only cold)."

Source: TrustYou Survey

Roderick R., Sun 12 January 2025

"Excellent rooms easy connection to city centre by bus"

Source: TrustYou Survey

Tuan N., Sat 11 January 2025

"clean, good view, transportation convenience"

Source: TrustYou Survey

Amy, Mon 6 January 2025

"The Mercure Chur City West is a classic business hotel."

Source: TrustYou Survey

Unknown, Sun 5 January 2025

"Hotel room is good, could be a bit cleaner (especially under the bed...). Restaurant was closed. Breakfast to expensive. Overall good choice in Chur, especially the guest card is a great feature...."

Source: TrustYou Survey

Shubham, Sat 4 January 2025

"The bathroom was overflowing due to the slope of the bathroom floor and then water entered the room while showering which spoiled some of our belongings"

Source: TrustYou Survey

Suleyman E. P., Thu 2 January 2025

"Breakfast is not good. There was little variety of food"

Source: TrustYou Survey

Thomas C., Mon 30 December 2024

"The reception staff are friendly and willing to help and answer questions. I was very satisfied with the accommodation and the scenery was great. It's just a little far from the station, which is troublesome for foreign passengers. It's recommended to remind passengers how to arrive in advance."

Source: TrustYou Survey

Neville J., Mon 30 December 2024

"We only stayed overnight however would have been very happy to stay longer at this hotel. The reception staff were extremely helpful, friendly and efficient. Beautiful rooms and very comfortable beds."

Source: TrustYou Survey

Unknown, Wed 25 December 2024

"Its easy to book and check in.. the service also good.. noce job"

Source: TrustYou Survey

Saleh, Tue 24 December 2024

"The receptionist who welcomed us was excellent and the hotel is perfectly located for public transport and also right above a mall. The only downsides were that the restauarant was not in service and heating in the room was only controllable to +/-1.5 degrees. In winter that is certainly not enough for us. Also the bathroom was just too cold…no heating in there."

Source: TrustYou Survey

Gina, Sun 22 December 2024

"We had a lovely vely one night stay. The staff were really helpful and friendly. They provided a transport pass for our stay, which allowed us to travel into the main centre and explore the town. I wish this pass had been provided prior to our arrival with guidance on how to reach the hotel from the station, especially as the bus stops directly outside the station and the hotel. Instead, we paid a ridiculous amount for a very short taxi ride."

Source: TrustYou Survey

Sarah N., Mon 16 December 2024

"We stayed 2 nights in Dec. hotel rooms were large and clean. Breakfast buffet seemed expensive but was plentiful. Hotel staff were very helpful. The location is in a commercial area and a 20+ minute walk to the Old Town. There were a few restaurants close by (and the hotel is connected to a shopping mall with a grocery store). Overall nice place to stay, location wasn’t great, hotel could use an interior repaint, but was clean. If you are staying in Chur make sure to make dinner reservations, we struggled to find places that would take us without a reservation."

Source: TrustYou Survey

Kate, Thu 5 December 2024

"2 nights in a lovely room with fantastic views. Reception staff went above and beyond, making taxi and restaurant reservations for us. Directions to town and help with the public transport system were given and proved excellent. We particularly liked the code that allowed us free use of the buses. A lovely hotel that I can thoroughly recommend."

Source: TrustYou Survey

Wady H., Tue 3 December 2024

"The hotel is conveniently close to downtown. The rooms are modern and nice. Breakfast is good enough. Surroundings are too industrial for my taste."

Source: TrustYou Survey

Sarah, Wed 27 November 2024

"Check in was easy, staff polite. Oat milk was in our fridge as requested for tea and coffee. Staff helped with bus times and local info. It is a little way from the city but this is walkable or a quick bus journey."

Source: TrustYou Survey

Reto A. A. S. G. A., Sun 24 November 2024

"Wanted to expiernce Chur a. go to one of the museums."

Source: TrustYou Survey

Anthony M., Sat 16 November 2024

"overall i thought it was a great stay at a good hotel. Staff were amazing and very helpful. A couple of issues were on the Sunday, the hotel bar/restaurant was closed and being out of town was Mcdonald's( which i haven’t eaten in 20 years). And the electrics were out for several hours which affected the internet until the next day."

Source: TrustYou Survey

Dan, Sat 16 November 2024

"Very nice hotel with a great staff and an excellent location. Great restaurant too!"

Source: TrustYou Survey

Unknown, Fri 8 November 2024

"Very comfortable room that was peacefully quiet. I enjoyed the views of the mountain when I woke in the morning. Very good and convenient breakfast. Also enjoyed my dinner in the restaurant."

Source: TrustYou Survey

Olli-pekka, Tue 29 October 2024

"We have made a reservation already a long time ago and got impression that the name of the hotel was changed recently. Luckily we are flexible and thus enjoyed our two nights stay in Chur West Mercury hotel. We had a very nice and clean room in 9th floor with a lovely mountain view to to direction. The room itself was very comfortable and the bathroom was excellent. Breakfast in the second floor restaurant was good and we were more than happy to enjoy all the fresh items available there. Our one week's journey through Switzerland has a perfect start. Thank you!"

Source: TrustYou Survey

T G., Mon 14 October 2024

"Spacious, quiet, modern room with a great view. Comfortable bed, good shower. Easy walk from the train station. No dining option for a Sunday night but we were able to find a restaurant at the adjacent shopping centre. Only negative was the weirdly shaped, flat pillow which I had to fold in half to get some sleep."

Source: TrustYou Survey

Matthew P., Fri 11 October 2024

"Best hotel room I have personally used. best view i could have asked for at a high end experience"

Source: TrustYou Survey

James R., Wed 9 October 2024

"Perfect visit to Chur after taking the Bernina Express. The cable car is only 5 mins away from the hotel. The hotel is clean, modern and quiet. Friendly staff with shops nearby. (No English TV STATIONS on the TV though)"

Source: TrustYou Survey

Søren, Wed 9 October 2024

"We had a brake down with our car near chur. Arrived at the hotel with two dogs and baggage. Swift and effective check inn. All staff incl.cleaning was very helpfull with our need! Very dog friendly hotel! Thank you very much!"

Source: TrustYou Survey

Sct, Tue 8 October 2024

"Generally it is good except the receptionist forgot to inform us of the free bus services until the 2nd day ."

Source: TrustYou Survey

Jan P. O., Mon 23 September 2024

"Nice room good veiw"

Source: TrustYou Survey

Virginia, Sun 22 September 2024

"Hotel is on the outskirts of town so at least 25 minute walk to the old centre or a local bus is available. Rooms were clean and good bathrooms."

Source: TrustYou Survey

David, Sun 22 September 2024

"We had an after hours check in and all well well. Very much appreciated"

Source: TrustYou Survey

Mark, Thu 19 September 2024

"Everything perfect. Nice Room and Breakfast....Parking in the Hotel...shopping Center in the same Building Not 10 Points, because I always love to have a big TV"

Source: TrustYou Survey

B W., Wed 11 September 2024

"Lovely stay ,beautiful room with lovely toiletries ,liked the coffee machine ,lovely view ,excellent breakfast ,friendly staff"

Source: TrustYou Survey

Nico L., Mon 2 September 2024

"Very good , no issues"

Source: TrustYou Survey

Unknown, Tue 27 August 2024

"Our room had an amazing view of the mountains through huge windows on two sides of the room. The room was spacious with a large bed (two duvets), and the large bathroom had a luxurious walk-in shower. I was also impressed with how quiet and dark the room was at night due to the thick windows, exterior shutters, and thick curtains. Unfortunately, the a/c unit, while definitely helpful, did not entirely cool the bedroom. The breakfast buffet was a really good spread and the staff were extremely helpful. The hotel is attached to a mall that has a full coop, but the hotel is not as close to the old town and the train station as we would have liked."

Source: TrustYou Survey

Iris, Sun 25 August 2024

"We arrived at 21:00, the restaurant was closed and there is a fridge in the lobby with drinks that was locked and the employee at the reception didn’t have permission to open it and sell. Except for that the hotel is nice and room well equipped."

Source: TrustYou Survey

Trushna B. P., Fri 23 August 2024

"Comfortable, spacious rooms! Bus stop outside hotel and beautiful views of the mountains!"

Source: TrustYou Survey

Cedric, Fri 23 August 2024

"Lovely staff"

Source: TrustYou Survey

John L., Wed 21 August 2024

"Nice staff also - I was told it was possible to upload my electric car, but it was only alloud to park 1 hour at one of the chargestations and only 4 hours on the other - and beside this it was not possible to pay witn int. card (now when I know that I can charge my car in Bregens, but it might be a good ide to tell other people that or write it at your web-page"

Source: TrustYou Survey

Alex, Sat 17 August 2024

"Both front desk and breakfast place staff are kind and helpful. However my trip taxi from chur station to hotel was terrible, being cheated. While Taxi driver picked three of us at Chur Station, he stared fare meter without telling us total fare needed. Until we arrived Mercure hotel, he demanded CHF20 with no ground and without referring fare meter. Though we all negotiated at hotel desk with taxi driver, we were told private taxi driver can charge whatever they demand. We are ok if the taxi driver told us beforehand even at CHF20, the bad feeling is being cheated pretending to refer fare meter. I do not recommend Chur to my friends at all. But Mercure Chur City West is a good, cosy hotel to stay. With Regards Alex"

Source: TrustYou Survey

Sebastien T., Fri 16 August 2024

"Aircon was so noisy… and really hard to stop. Outside there was heavy constructions for the entire night… extremely noisy and disturbing. Probably the worst. Night I ever spent in an hotel because of heat, noisy and lack of air. Too bad I did get an upgrade in spite of my membership particularly since the hotel was almost empty! Would not have cost anything to hotel but could have made a big difference to me. Restaurant close because of holidays.. and could not even take a drink there. We had to stay on the sidewalk in front of building… for a welcome drink. I have seen much better! Not sure u will go again even it it was my fifth visit there, I was expecting much better service and special treatment!"

Source: TrustYou Survey

Duniesky L. V., Mon 12 August 2024

"It is a bit far for our needs, we wanted to be closer to the train terminal and the city center. Otherwise it was perfect, the staff, the room and the breakfast."

Source: TrustYou Survey

Hsuan W. Y., Sat 20 July 2024

"this hotel offer good quality service and facilities in the room, I would like to recommend it"

Source: TrustYou Survey

Christopher B., Fri 12 July 2024

"Friendly staff, perfect room - clean and comfortable"

Source: TrustYou Survey

Mark E., Tue 9 July 2024

"Very helpful and friendly staff, location good, breakfast was lovely. Room clean and tidy. My only two small criticisms would be I didn't feel entirely private in the bathroom as it only has a thin net curtain., and the coffee capsules allowance was a bit below our previous experience for two people. Otherwise fantastic hotel."

Source: TrustYou Survey

Kamaldeep B., Thu 4 July 2024

"Good experience, nice stay with tasty breakfast. Staff was also nice."

Source: TrustYou Survey

S. K. B., Tue 2 July 2024

"I give good only because there are 2 days out of 5 days stayed in total was disappointed There were 2 days, I didn't request for room service but when I came back in evening to request for bottles of water at the front counter, I was disappointed by the staff. She said only a bottle per room, but my room is 3pax(my booking stated) and supposed to replace 3 new bottles each day during room service. The answer given was unacceptable."

Source: TrustYou Survey

Fernando P. S., Thu 20 June 2024

"I experienced a much better experience at Mercure Milano hotel than at Mercure Chur hotel. First of all the clean of the room could be much better and secondly it was strange receive the earplugs because of the noise coming from nearby buildings, but in fact the noise comes from staff people cleaning the space at the room door. Surprise very positive it was the restaurant (very good restaurant) with a Portuguese chef (Sr. António)."

Source: TrustYou Survey