Hotel ibis Chur

Unknown, Mon 29 April 2024

"Perfect location, 3 bus stops from Old Town, parking underground, and very clean and comfortable beds."

Source: TrustYou Survey

Andy E., Sun 21 April 2024

"Small twin room with large balcony in a newly refurbished hotel with friendly and helpful staff."

Source: TrustYou Survey

Arch, Fri 12 April 2024

"This hotel is truly exceptional. We received an outstanding experience from beginning to end. I was travelling with 2 elderly and reduced mobility parents and my young son. We were allocated interconnecting rooms with balconies. Absolutely perfect and very much appreciated. The room itself was perfect . Thank you we will definitely be back. Breakfast was fab!"

Source: TrustYou Survey

Kyon, Thu 11 April 2024

"Check in was smooth and easy with Thiru and Pavi making us feel welcomed with their friendliness."

Source: TrustYou Survey

Oscar D., Tue 2 April 2024

"Everything was fine. We were given a corner room and it was much bigger than other ibis. Room was also clean and friendly staff. Parking at 12chf per day was also convenient."

Source: TrustYou Survey

Bruce P., Wed 14 February 2024

"Got what we expected Very helpful staff Good for short term stay"

Source: TrustYou Survey

Georgi A., Wed 27 December 2023

"Heating in the room was poor. The room was located on a floor inaccessible by elevator. The staff was rude"

Source: TrustYou Survey

Nknk, Mon 13 November 2023

"/Smooth booking process, information flow impeccable, friendly and relaxed staff. Breakfast simple and relaxed. Garage parking very convenient. We stayed for one night on a family occasion, everything met our expectations. 9/10 only because the product is rather worn out (rooms) - good that the renovation is planned for next year :-)"

Source: TrustYou Survey

Roy B., Wed 1 November 2023

"Difficult to take cases up four flights of winding narrow stairs 5 floors lift goes to 3rd floor, no higher.. Single beds a little bit uncomfortable. Breakfast very good. Reception check in and check out very good. Nice room albeit a little cramped."

Source: TrustYou Survey

Peter V., Mon 9 October 2023

"Interesting situation at the breakfast buffet. The responsible lady seems to bring forward the old products (cheese etc.) for the guests in order to keep the fresh ones for the employees having breakfast after the guests. And when the chef is present she cleans the tables, otherwise not. We only once had a similar experience at another IBIS (in Hamburg, years ago), where a kitchen employee used up all the hot water at the coffee machine to prewarm her cup, leaving the guests without hot water. May you should better supervise your people or choose people who are intrinsically motivated?"

Source: TrustYou Survey

Pc, Fri 22 September 2023

"Nice room, spacious, clean with all the facilities required and the added benefit of a lovely view and very helpful staff"

Source: TrustYou Survey

Jonathan T., Wed 20 September 2023

"Another excellent stay at this great hotel, can't be beating on price and service, breakfast is excellent, always fully stock up with a choice of food for everyone."

Source: TrustYou Survey

Steve, Wed 20 September 2023

"The usual good experience I've come to expect."

Source: TrustYou Survey

David, Mon 4 September 2023

"Awesome Staff Super Ac Comfy Sleep"

Source: TrustYou Survey

Unknown, Thu 17 August 2023

"Need renovations, we had to carry all our luggage through stairs"

Source: TrustYou Survey

N X., Thu 10 August 2023

"1.evening /night receptionist working alone and overwhelmed. There should have been another person. His English was not not the best. He tried so hard but did not understand things we asked. There were four or five guests waiting to check in. He was polite but the whole process was frustrating. 2. There was a bump from rhe hall to the room- small but dangerous for elderly people. 3. First impression was that the one carpet was dirty, with cigarette burns. Then we realized it was the carpet design . Yuck. Definitely not a good first impression of the room. 4. ANTS,!!!! LITTLE ONES THAT WOULD CRAWL AND INVESTIGATE EVERY SURFACE! POPPING UP ON VARIOUS SURFACES OF THE ROOM! Even on the stand by the bed. We did report this to the poor receptionist but he didn't really seem to know what to do except report it or sweep the room at 11 at night. We were exhausted from a long trip so we pulled the bed about 5 inches from the wall, made sure nothing was on surfaces and fell into bed, leaving the bathroom light on hoping ants would meander there. We thought we would hear from the front desk in the morning but we couldn't hang around all day. When we came back there was no contact from hotel management and we again squished ants and fell into bed . 5. We checked out early, and talked to front desk. Management knew NOTHING about our complaints.! They offered a free breakfast. We just left and got a much better breakfast downtown. I have stayed in varios ibis in different places and different cities and I have ha great experiences. This one was the pits. I have 5 days in Stockholm waiting for me and I hope that hotel is up to the standards of the ibis/Accor hotels."

Source: TrustYou Survey

Mike H., Mon 7 August 2023

"Staff were extremely polite and helpful, we received service from Fornandha that went beyond superb."

Source: TrustYou Survey

Janet E., Thu 3 August 2023

"Comfy beds - room used en route to holiday. Slept too well."

Source: TrustYou Survey

Abdullah, Sat 29 July 2023

"The reception staff are professional and helpful The hotel location is perfect"

Source: TrustYou Survey

N., Fri 21 July 2023

"Overall it is clean, but maybe need to improve on quality assurance as I do not see any towels provided in the room. Requested to reception however was not delivered to us after our trip back from city centre. The reception actually is helpful, just that he said he sent to the wrong room. Noted not many staff working in this hotel. Location slightly far from city centre but no issue with public transport (bus) in terminal 1"

Source: TrustYou Survey

Unknown, Wed 19 July 2023

"Good for a brief overnight stay."

Source: TrustYou Survey

Unknown, Sun 16 July 2023

"The hotel is near the town and the main train station where we needed to catch the Bernina Express the next day. You have lovely, polite and really helpful staff, both evening and morning team. The air condition unit looks and feels new, so I definitely would recommend especially summer. The only downside is that the room we were given looks really tired and could use a renovation. Been to a lot of Ibis hotels and I’m a bit disappointed at the state of the room including the shower and furnishings. Apart from that, good experience overall."

Source: TrustYou Survey

Derek, Sat 15 July 2023

"Traveling in Europe we have stayed in 8 different sites France and Switzerland all up to expectations very clean and tidy staff excellent, location were good and where we needed them"

Source: TrustYou Survey

Billie U., Tue 4 July 2023

"One of the worst nights in travel, never ever again would I book Ibis."

Source: TrustYou Survey

Kylie, Sun 2 July 2023

"The rooms are clean and have everything you need for a night stay. The service is great and the food is good. Would definitely stay again."

Source: TrustYou Survey

J S., Wed 21 June 2023

"We loved Chur. Location of hotel was ok. Staff were very friendly. Our room needed updating. Shower glass had not been cleaned and had soap from previous guests on shower door. Carpet seemed very old. Otherwise it was ok. Thanks"

Source: TrustYou Survey

Robert A., Tue 20 June 2023

"A bed for a night after a very long drive."

Source: TrustYou Survey

Poshboy, Thu 1 June 2023

"We enjoyed our stay at Ibis Chur. The staff at the front desk were really helpful, sorting us with Wi-Fi to keep the kids entertained and travel passes to get us around town."

Source: TrustYou Survey

Aksel, Mon 29 May 2023

"Easy check in, very clean and large room, nice breakfast mit excellent coffee."

Source: TrustYou Survey

Dave S., Wed 24 May 2023

"Two nights stay as part of a touring holiday."

Source: TrustYou Survey

Scott, Wed 24 May 2023

"Overall the room and service was great. The location and factors outside the hotel's control, not so much. I found that the noise from the apartment complex across the street late into the night was disruptive. More sound proofing for the rooms facing this direction would be a good idea. Access was good with a bus stop just outside and Chur West station a short walk away. The Chur Guest Card provides free access to these services as a guest. The bus takes you straight to Chur main station. The room itself was fine. Well within what is expected for the price point. The staff were fantastic and room service did a great job."

Source: TrustYou Survey

Asas W., Wed 24 May 2023

"Staff was extremely cooperative, clean and specious rooms"

Source: TrustYou Survey

Mika, Mon 8 May 2023

"Ant invasion. Sorry, there was nobody at the time to report it."

Source: TrustYou Survey

Chris, Sat 6 May 2023

"The room had comfortable beds (by European hotel standards) so we slept ok. The room also had good facilities with a bar fridge, air conditioning and a small balcony looking out to the mountains. Staff were friendly and the breakfast was a continental breakfast buffet."

Source: TrustYou Survey

M, Sat 6 May 2023

"Also great for families! Top room is excellent :-)"

Source: TrustYou Survey

Jonathan, Wed 3 May 2023

"Another great stay at the hotel, Thiru, Snorri and the girls make this a one off the best hotels in Switzerland. Been coming here for many years, they provide a four star experience for a great value price, breakfast is a massive selection, something for everyone, excellent hotel all round, I will be back in June."

Source: TrustYou Survey

Unknown, Sun 30 April 2023

"Good location, reachable by bus from Chur Main station. Night staff was friendly and kind to help."

Source: TrustYou Survey

Anita, Thu 27 April 2023

"Front desk staff are excellent. Breakfast was adequate. Beds very comfortable. This is good hotel for overnight stay to/from train tours. Very good value."

Source: TrustYou Survey

Crispin F., Wed 26 April 2023

"It was a great experience staying at Ibis. The place is well located and has access to all requirements within walking distance. The room was neat and clean as expected. I will recommend this property to my friends and family."

Source: TrustYou Survey

Sanjay R., Thu 13 April 2023

"Even though the name is ibis Chur, the hotel is actually located in Chur West which is the next Metro station. Hotel is ideal for relaxing with hot coffee in hand, sitting in the balcony of the room and enjoying the view of the huge mountain."

Source: TrustYou Survey

Lisa T., Tue 11 April 2023

"The room was clean and basic which was fine. It was also overwhelmingly hot as the heating control had been left on 35 degrees. To keep the room at 20 we had to have the air con on which made a loud trickling water noise all night which severely interrupted our sleep. There was no kettle on the room but one was provided on request"

Source: TrustYou Survey

Hana, Fri 7 April 2023

"Pavi at reception was Extremely helpful. Rooms were clean and kettles / irons available upon request. Rooms were carpeted but did not feel or smell like it. Wifi was good. Bathroom equipped with shower stall and shower gel and conditioning shampoo. Best ibis I’ve been to so far"

Source: TrustYou Survey

Unknown, Sun 2 April 2023

"After a long night of travel we were welcomed very warmly by the front desk staff."

Source: TrustYou Survey

Chess, Sun 26 March 2023

"We stayed in a family room - double plus 2 single sofa beds. Room was airy, spacious enough, comfortable and clean. Annoyingly the lift was out of action for scheduled maintenance and our room was on the 4th floor and we had heavy bags. The staff were very helpful thought - they carried some of the bags up for us and gave us free hot drinks. The receptionist also gave us a tourist card so we could use a free bus."

Source: TrustYou Survey

Unknown, Tue 21 March 2023

"Comfortable room, with a balcony. Good breakfast and space to sit in the bar /lounge. Very friendly staff. Free bus ticket into town and to the train station. Good discount on the cable car."

Source: TrustYou Survey

Dunromin, Fri 10 March 2023

"I picked this hotel as I know what to expect from Ibis and its good value in an expensive country. It's 20 minutes brisk walk from the station. There is a frequent #1 bus from the hotel to the town centre and Chur station main entrance. If you ask at reception you can get a Chur pass for local discounts and the bus. It's in the commercial area of Chur among offices, car showrooms and plentiful fast food outlets. There is basic bar and breakfast area with a door to an outside seating area. Our rooms were normal Ibis twin rooms but with a balcony. Service was a bit slow as there is only one member of staff looking after reception and the bar. Any transactions using the computer seem to be complicated."

Source: TrustYou Survey

Ljh, Wed 8 March 2023

"Room was nice, breakfast was good, but no operable lift and room was on second floor; that trek up three flights from the parking garage got old quickly."

Source: TrustYou Survey

Robin H., Sun 5 March 2023

"Excellent stay. No problems."

Source: TrustYou Survey

Rahel, Thu 2 March 2023

"Simplyfied check-in /check-out. Goid breakfast. Overall decent facilities at a fair price."

Source: TrustYou Survey

Unknown, Fri 17 February 2023

"Great place. Nice Hotel. Rooms is a little on the Old side. Carpets are very old. Service was good."

Source: TrustYou Survey

Unknown, Thu 16 February 2023

"warm welcome from the staff, good location for the train station, great views, hotel was spotlessly clean"

Source: TrustYou Survey

Teppichportal.ch, Fri 3 February 2023

"We arrived late but Snorri helped us really well. There was enough towels, the rooms were warm and clean. The shower pressure was not great but we were on the top floor so this might have been the reason. We enjoyed our stay and the price vs. value was good."

Source: TrustYou Survey

Lan T., Wed 1 February 2023

"Friendly staff, relatively less expensive compared to other hotels in Chur (though still VERY expensive for an ibis hotel that is on the city's outskirt). Our room was on maximum heat once we checked in, we had to turn it down and even then, both nights were extremely dry and stuffy, we didn't have a good sleep. The room is poorly ventilated, well-soundproofed against outside noise but not against inside noise (we heard everything that went on in the corridor)."

Source: TrustYou Survey

Hakan C., Sat 28 January 2023

"It was the worst experience I’ve ever had. I’m a business man who travels a lot to almost every country in Europe and stays in different hotels. This was the best experience I’ve ever had. The receptionist guy was very rude and aggressive. When me and my colleague have arrived at the hotel he was talking in the phone about his personal things and kept us waiting almost 10 minutes. When he hang up the phone and sweared to the person who’s in the other side of the line. When he was registering our data to the computer he didn’t give us accurate information about the room and price. I asked the price 3 times and he said 35$ repeatedly, when he take the payment it was 135$. I couldn’t even cancel the process because I afraid of him that he was going to get angry at me because he aggressively said that the price is 135$ and forced me to pay the bill. And then gave us very bad and small room which was very dirty. I stayed ibis hotels before and this was the worst I’ve ever seen, and will never use ibis or Accor hotels anymore. I’ll spread this experience everywhere like social media, Tripadvisor etc. as much as I can."

Source: TrustYou Survey

J, Sun 15 January 2023

"Superb staff member when we checked in (approx. 6pm on Friday the 13th)"

Source: TrustYou Survey

Mk, Thu 12 January 2023

"Pleasant staff. Very good location."

Source: TrustYou Survey

Frederik, Mon 9 January 2023

"Satisfied with the experience. Good room, balcony was a nice touch."

Source: TrustYou Survey

Carsten B., Mon 2 January 2023

"Overall good, was just a bit disappointed by the “Superior“ room. Still very small, interior was a bit scruffy."

Source: TrustYou Survey

Jonathan T., Mon 2 January 2023

"Another great stay at my second home, Thiru, Snorri and the girls always make this a nice place to stay, nothing is a problem, super comfy bed, great breakfast and service that can't be beat anywhere. Again a big thank you and I will be back soon."

Source: TrustYou Survey

Shawn S., Thu 29 December 2022

"Overall happy with the experience but the hotel is in urgent need of an upgrade. Carpets are dirty and windows couldn't open. Otherwise nice stay"

Source: TrustYou Survey

Puk, Mon 26 December 2022

"Small room, enough to sleep a few hours. Bed could be improved. Friendly staff. Clean"

Source: TrustYou Survey

Elks, Sat 17 December 2022

"Stay was excellent and staff were extremely helpful. Only that the room was a tad small, but with 4 in it, can’t complain! Interesting architecture though.. felt as if we were staying in the attic of a house."

Source: TrustYou Survey

L., Sat 10 December 2022

"Location not so far from the city center, the rooms are cozy and well equipped even though there aren't many electric plugs. The breakfast is great with many choices."

Source: TrustYou Survey