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Mercure Chur City West
4 stars

Chur

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Rooms & price

Room 3

Double room with shower/toilet

Details
Besonders ruhiges Comfort-Doppelzimmer mit Dusche/WC, Radio, TV, Telefon, kostenlosem WLAN, Safe, kostenloser Minibar, Nespresso-Kaffeemaschine, kostenpflichtige Tiefgarage.

Bathroom: Hair dryer, Shower: 1 facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, Terrace, Water cooker, Wifi

Availability Calendar

Double room with shower/toilet, deluxe

Details
Besonders ruhiges Deluxe-Doppelzimmer mit Dusche/WC, Radio, TV, Telefon, kostenlosem WLAN, Safe, kostenloser Minibar, Nespresso-Kaffeemaschine, kostenpflichtige Tiefgarage.

Bathroom: Hair dryer, Shower: 1 facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, Terrace, Water cooker, Wifi

Availability Calendar

Double room with shower/toilet, superior

Details
Besonders ruhiges Superior-Doppelzimmer mit Dusche/WC, Radio, TV, Telefon, kostenlosem WLAN, Safe, kostenloser Minibar, Nespresso-Kaffeemaschine, kostenpflichtige Tiefgarage.

Bathroom: Hair dryer, Shower: 1 facilities: Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Radio, Room safe, TV, Wifi

Availability Calendar

Information service supplier

Description

The modern 4* Hotel Mercure Chur City West is located in the business district of the oldest city in Switzerland. It is the best place for your business or leisure trip. The 49 air-conditioned rooms on the 3rd to 9th floors offer a breathtaking view of the nearby mountains. The hotel also has a restaurant with bar, smoking lounge, terrace, garage, gym and meeting rooms for 150 people.

Conditions / extras

Prices excl. taxes and incl. WLAN and minibar. Underground parking for hotel guests: CHF 10.00 per day. Pets allowed: CHF 20.00 per day (without food). Check-In from 15:00 until 22:00 / Check-Out from 06:30 until 11:00.

Arrival (Check-in/Check-out)

Arrival: The hotel is located at the shopping center City West, directly at the highway exit Chur Süd.

Facilities & information

Equipment
  • Baby chair
  • Baby cot
  • Balcony
  • Bar
  • Conference room
  • Elevator
  • Gym
  • Lounge area
  • Restaurant
  • Terrace
  • Wifi
Accommodation Type
  • Group hotel
  • Hotel
Capacities
  • Beds: 98
  • number of rooms: 49
Location
  • Central location (village/town)
  • Quite environment
Service
  • Conference room
  • Garage
  • Laundry service
  • Parking area
  • Pets allowed
Conference
  • Conference capacities
  • Conference room
  • Conference rooms from (size in sqm ): 85
  • Conference rooms up to (size in sqm): 320
  • Digital Projector
  • Flip chart
  • Internet connection in conference room
  • Overhead projector
  • Projection screen
  • Speakers

Recommendations

Summary of 896 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel. Learn more

Very Good
4.3

Very good highway hotel. Great location.

"Close to main roads" "Right next to a supermarket"
Service (4.5)
Location (4.2)
Room (3.8)
Cleanliness (3.3)
Breakfast (2.8)
Food (2.5)
Value (1.9)

, Wed 15 June 2022

"The Room was basic but very clean and tidy and suitable for a one night stop over. It was a shame that the Restaurant is closed at Weekends for dinner. Cant get my head around that one. Breakfast was the worst thing. Two young people trying to run things. Coffee was out on arrival as was sugar and they had'nt had time to fill it. We waited a little while for food to be refilled before eating and drinking. A poor show to say how many people had gone down for Breakfast. Most people appeared to be complaining."

Source: TrustYou Survey

, Wed 15 June 2022

"Staff was friendly and neighbourhood was quiet and peaceful. Excellent short stay in the hotel. Thanks for accommodating with the honeymoon decorations!"

Source: TrustYou Survey

, Tue 14 June 2022

"The hotel is far away from downtown, close to main roads and, therefore, noisy. However, the hotel cannot do much in this aspect. Staff is the main asset of this hotel, very professional and nice. Rooms are big with confortable beds and beautiful views. Negative aspects: for the quite expensive price, breakfast is poor, with very litte variety and average quality (and quantity). In the room there was a coffee machine, but just for caps (and just two caps available). So, tea-totallers should take his own tea bags and let the water go through the machine for a while until the water is not brown anymore. In bathroom you have shower gel and shampoo, but no bodylotion. All these little complaints may seem ridiculous, but if you take the price and the hotel category in account , I think those elements are a basic service. I wouldn´t recommend this hotel."

Source: TrustYou Survey

, Thu 9 June 2022

"I’ve been staying at the City West on and off for the last 14 years and can’t fault it , truly an excellent place to stay."

Source: TrustYou Survey

, Tue 7 June 2022

"The Restaurant and the bar were closed, we could not have dinner or even a drink. I have been travelling for 30 years and this is happening to me for the first time. Location is bad, hotel amenities good though."

Source: TrustYou Survey

, Mon 30 May 2022

"Nice stay at this hotel, in front of the bus so very useful to get to the hiking points."

Source: TrustYou Survey

, Thu 26 May 2022

"Just felt totally comfortable and relax during the stay."

Source: TrustYou Survey

, Thu 26 May 2022

"Booked because trusted the brand but was unsure of location. However it was perfect. Amazing views from the room. Easy short bus ride direct from the train station to right outside the hotel. The hotel was right next to a supermarket which was great for our traveling needs. Hotel bar was relaxing. Staff, particularly in reception, were very helpful."

Source: TrustYou Survey

, Mon 23 May 2022

"Well located and very confortable"

Source: TrustYou Survey

, Sat 21 May 2022

"I needed to add another night to our existing reservation (this before the original reservation date). I called and it was arranged without a problem, albeit at a higher cost for a room one floor up. The room was large and it had a small kitchen counter with fridge, hot plate and sink installed. However, not a glass, a plate or cutlery in any of the cupboards above the kitchen counter, so why offer a limited kitchen which is utterly useless? There was a coffee machine without a plentiful selection of coffee or milk capsules or tea. Again, totally useless. The first night there was a strong urine odour in the bathroom. Many spots on the floor left the strong impression that this bathroom floor was not washed properly, hence the odour. I complained and a thorough washing of the floor resulted in a satisfactory smell in the bathroom."

Source: TrustYou Survey

, Fri 20 May 2022

"nice room on the 8th floor with a nice view. The room was big and really nice."

Source: TrustYou Survey

, Wed 18 May 2022

"Great staff and checkin"

Source: TrustYou Survey

, Tue 17 May 2022

"The staff were very friendly and helpful, but the hotel was fully booked. My room had a very bad smell upon arrival and the hotel staff were not able to change rooms due to being at capacity. Other small issues included the safe battery was flat and the tv remote batter my was flat. Breakfast was very basic. Even though my stay had some problems, the people were very nice and I rate the stay a 6 overall."

Source: TrustYou Survey

, Sun 8 May 2022

"From beginning to the end very friendly and comfortably. Nothing to complain beside a amoke touch in the room."

Source: TrustYou Survey

, Tue 26 April 2022

"Room was clean, decent space, curtain at shower and toilet thin, visible frm the outside especially at night when the light is on. No amenities. No room service is disappointing. Frontdesk staff and cafe staff were very helpful though."

Source: TrustYou Survey

, Thu 21 April 2022

"Very warm welcome. As ALL Gold member got upgrade to nice room on 9th floor and a fruit platter. Everything very clean, furniture was rather simple, but very modern bathroom. The restaurant was closed in the evening, so we had to get into town. Therefore I especially liked the ticket for public transport, because the hotel is a bit outside the city. Breakfast was simple, no warm food except eggs. The service was always very friendly."

Source: TrustYou Survey

, Sun 17 April 2022

"The location isn't that great. The interior is modern but not intuitive and has a standard design."

Source: TrustYou Survey

, Mon 28 March 2022

"a short(one night ) stay but a perfect relax one a nice and clean room , a very pleasant bath room ( large bay window with view on mountains a nice meal with a attentive staff"

Source: TrustYou Survey

, Mon 21 March 2022

"I have got great impression during my check in ( Mr.Alexander). As a silver member I have got a voucher for 2 drinks that I may use during my stay, when I decided to use my voucher ( Saturday evening before my departure) I was very badly surprise that Restaurant was closed. Well I guest that if your hotel have every Saturday and Sunday evening hotel restaurant closed this information should be shared during the check in, so guest can be prepared in case that they wish to eat in hotel. So I couldn't use the voucher unfortunately, when I was sharing this information during my check out at the reception desk (receptionist - glasses and ginger hair) even didn't apologies that this information was not shared with me that is better to use my voucher at the day of arrival (week day) or try to find the way how to make me happy (offering me drink during the check out - something to take away etc) , the comment you should come with this voucher to reception desk when restaurant was closed ... sounds to me like a joke ... How should I expect to get a drink in the reception desk? What a answer ... so my feeling was even worst after leaving your hotel."

Source: TrustYou Survey

, Sat 19 March 2022

"Friendly staff, nice breakfast, nice room - all good except the 3rd bed quality"

Source: TrustYou Survey

, Tue 8 March 2022

"The rooms in the hotel are great especially if you are on the higher floors with a view over the valley and mountains. The hotel is a short distance out of the main town but there is a regular bus service that stops outside. The only watch point is that the restaurant is closed on Sunday and local places to eat are limited to the burger and fried chicken chains. Otherwise a great room and a nice hotel"

Source: TrustYou Survey

, Sun 6 March 2022

"We chose this hotel as an overnight station on our way to a day out in Lenzerheide. You get a spacey, modern room with great amenities (fridge, coffeemachine), a large underground parking and shopping right next to it."

Source: TrustYou Survey

, Sat 5 March 2022

"Good room, well located near highway with good access to the route to St. Moritz. Nice grill restaurant as well"

Source: TrustYou Survey

, Sat 5 March 2022

"it was good for a night to stay"

Source: TrustYou Survey

, Tue 1 March 2022

"First time stopping in this hotel. Very impressed with friendly staff, impeccable cleanliness. Room was a good size with excellent wifi. Breakfast had a good range of items. Ideal short walk from Chur West railway station."

Source: TrustYou Survey

, Mon 28 February 2022

"Booked the room via external provider, received confirmation prior to check-in, booking not find at the check-in, room allocated on availability basis without Mountain View and close to restaurant area, difference compensated via vouchers for drinks (not via credit card)"

Source: TrustYou Survey

, Wed 9 February 2022

"I was visiting the hotel on a business trip. However the personnel was very friendly and made my stay very pleasant! The restaurant is also excellent with great quality and the prices are also very good! As for the rooms they are very spacious, immaculately clean and very well kept! Enjoyed my stay very very much!"

Source: TrustYou Survey

, Mon 31 January 2022

"Restaurant is closed on weekends…"

Source: TrustYou Survey

, Wed 5 January 2022

"Exceptionally nice rooms with a great view. Friendly helpful personnel. The only funny thing was that they wanted us to pay in advance. And on the registration form, Bangkok was prefilled as my address. (but I live in Switzerland)."

Source: TrustYou Survey

, Thu 25 November 2021

"Came for a one night business stay."

Source: TrustYou Survey

, Fri 12 November 2021

"Very unlike your typical Mercure as the hotel is basically reception at the bottom of 9 floors of rooms and then more apartments. It is also a pity that the hotel is not in the city centre, as it’s a long walk from Chur West station. Once in the rooms though - excellent. Extremely large, feature rich and spotlessly clean. A coffee machine was in the room for early morning wake up, although for 15CHF you can get breakfast in the restaurant on the 2nd floor."

Source: TrustYou Survey

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