Mercure Chur City West

Tracy, Wed 3 April 2024

"Comfortable room with personal sauna and great views of surrounding areas. Staff were friendly and check in easy. Within walking distance of several restaurants a food outlets plus direct access to shopping centre. Was a short taxi ride to Chur station for Bernina Express"

Source: TrustYou Survey

Prosscovia N., Tue 2 April 2024

"My room on the eith floor had the most amazing views. The room was very spacious and the bed comfortable."

Source: TrustYou Survey

Tony S., Sat 30 March 2024

"Nice location and helpful staff"

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Tejas P., Wed 27 March 2024

"Hotel was booked through tour operator. We upgraded to a corner premium room for a great mountain view. Lovely and helpful staff, super location. Breakfast is good. Only downside was mattress and pillows. Overall experience fantastic and highly recommended."

Source: TrustYou Survey

Chris, Wed 27 March 2024

"Good place to stay for a stop over. Hotel room was spacious, clean and had stunning views."

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Mrs J., Mon 25 March 2024

"Once we found hotel it was well placed to get into town, free bus pass was excellent bonus."

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Unknown, Wed 20 March 2024

"Enjoyable stay. Disappointed there was a shaving mirror missing in the bathroom. Limited tea and coffee. Very pleasant and helpful staff."

Source: TrustYou Survey

Christian C., Sat 16 March 2024

"not very friendly welcoming , neither the restaurant already booked at 6PM?????"

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C., Sun 3 March 2024

"Good experience for walking around in chur"

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Diego, Sat 2 March 2024

"Super"

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Eric, Wed 28 February 2024

"Have a good experienced during the check in process, but the service team is not enough at night, only one person need to handle lots of things, the waiting time can not be estimated."

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Grant, Mon 26 February 2024

"The hotel is located a bus ride (7 mins) away from Chur train station and is easy to find as it towers across the whole town. It's nice and modern with a welcoming reception. Although I had a problem with the Booking travel website not passing on the correct info, the team at the hotel were able to sort out a room change easily beforehand. Upon arrival, check-in was simple and swift. There was a wheeled trolley sitting by the front door to take luggage, so easy to get things to the room via the two lifts. The beds were comfortable, but the pillows were really thin, so we needed more, only there were no spares in the room. MAJOR ISSUE FOR FOREIGN TRAVELLERS Our biggest problem was that the plugs in the walls do not allow for travel adapters to be used. Each plug is made to allow 3 x euro 2 pin plugs to be inserted into the 1 gang socket but the shape does not allow you to insert an adaptor. This makes the room almost unusable if you do not have native 2 pin powered equipment. There was only one socket that was shaped to allow a travel adaptor and this was on the writing desk. This meant you can only charge one thing at a time which is crazy if you have laptops or mobile phones that need charging. Also it means that you are not able to dry your hair and look in the mirror at the same time. The mirror is in the bathroom and nowhere near the socket. I seriously can't believe that this is the case as a major oversight in the design, considering it's a hotel with travelling guests from all over the world. Also to note, although the room has a hob, there is no crockery, cutlery or utensils for cooking. I appreciate that they probably don't want people cooking smelly food, but with young children, we wanted to take food back to the room to eat, and this was then an issue. The staff are friendly, and the restaurant has a nice complement of food available for breakfast so all in all a nice stay with the only points being deducted for not having the eating apparatus and the pillows. The hotel sits on top of the shopping centre, so it is perfect for getting pretty much most things you would need, from food to a chemist to clothes and toys, etc. Just make sure you check the opening hours, as they shut early. I would stay here again but, upon arrival, ask for all the bits that are missing from the room and would also need to take a euro power extension lead so we could use the power sockets in the room."

Source: TrustYou Survey

Dan, Mon 26 February 2024

"Amazing view from the room"

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Ann, Sat 24 February 2024

"Good stay"

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Kelly S., Mon 19 February 2024

"Personal attention and great staff. Beautiful rooms and facilities. Stunning views and amazing location. Best hotel of a 5w holiday."

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Michael F., Mon 12 February 2024

"Stayed here for two nights during a 8 day venture of Switzerland. Rooms were nice and big. It was a quick ride to train terminal and all the cab drivers were excellent. The mall inside the building came in handy. That was a nice unexpected treat."

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', Wed 7 February 2024

"The location is so close with the bus stop, just in front of the hotel. In addition, you have some restaurants and also groceries in the shopping mall right behind the hotel."

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Katryn, Fri 12 January 2024

"Great view from the room on mountains, nice and helpful hotel workers. Unfortunately the restaurant was closed"

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Saumita R., Sun 7 January 2024

"I had got there with my kid who was accidentally not registered but they didn’t create a fuss for that, which was an impressive quality in hospitality business. I’m impressed. Then the receptionist was very helpful with all my travel questions. One receptionist had also cleaned my floor late night when my kid dropped a tea cup made of glass by mistake. I was very impressed by their behaviour and capability. Amazing views from all their rooms! Well managed hotel. No tension if you want to eat or shop, mall is inside. It’s a one stop Hotel I must say. Thank you hope to visit again!"

Source: TrustYou Survey

Peter G., Wed 3 January 2024

"All good"

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Unknown, Fri 29 December 2023

"Nice room, friendly staff ,"

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Jaymee, Mon 18 December 2023

"I loved the extra details for the kids stay :-)"

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Dj, Fri 15 December 2023

"Not much to do I Chur itself but the hotel was immaculate and staff very helpful , especially as to giving us advice where to go to see snow."

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M, Mon 4 December 2023

"As a frequent traveler, I stay in many hotels across the world and have always found stains and dirt in toilet seats and stray hairs on surfaces or in their crevices, so inspecting my room is the first thing I do upon walking in. I was expecting the same disappointment here, as I have just come from a Sheraton where I was utterly horrified by the cleanliness of my room. To my surprise, the toilet seat was clean and so was everything else--not a single strand of hair, fortunately! The staff were also warm and hospitable, especially Gian-Luca and the lady whose name I forget but who helped us with our luggage for safekeeping before check-out. The other two ladies at reception on our second day also greeted us with smiles. This made our stay a good experience, and I'm looking forward to coming back in the near future."

Source: TrustYou Survey

Unknown, Sun 3 December 2023

"The staff was friendly & helpful."

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Mark, Tue 7 November 2023

"Room is clean and spacious, I loved the views. Great staff. Thanks"

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Unknown, Tue 7 November 2023

"Modern, and convenience"

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Unknown, Mon 6 November 2023

"Large clean rooms with nice views, great . Possible to walk to central Chur in 20-30 mins, public bus at the front door and 10 min walk to Chur West railway."

Source: TrustYou Survey

Jb, Tue 31 October 2023

"The hotel is in a good location. and ok for a short stay. Room size is small."

Source: TrustYou Survey

Andrew, Mon 23 October 2023

"Our stay was great! The young lady at the front desk was fantastic and able to answer answer all our questions! I wish I could remember her name, but she was very kind and extremely helpful! The room and view were great as well! Our only regret is we didn't get more time there, as we checked in late, and had to leave very early for a train. Location was great, and there's a bus stop literally at the front door. We would absolutely stay here again if we make it back to Chur!"

Source: TrustYou Survey

Alex, Fri 20 October 2023

"Great. Very clean, new furniture and well located."

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Sonya, Tue 17 October 2023

"Extremely friendly staff. Beautiful room with view. Bus stop right at the hotel. Close to everything"

Source: TrustYou Survey

Unknown, Sun 15 October 2023

"spacious room compare to our other hotel stay, bright, clean and modern. The restaurant adjacent to the hotel had good food and good breakfast. The hotel is adjacent to a shopping center."

Source: TrustYou Survey

Marjorie F., Sun 15 October 2023

"A lovely hotel with excellent staff and amenities. We arrived by train and we’re a little concerned that the hotel was quite a way from the city centre. The staff member in the ticket office at the station showed us which bus to catch. It stopped right outside the door of the Mercure. Breakfast was included in our tariff. It was also very good."

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Suz, Sat 14 October 2023

"Appreciated the kind staff at night to provide assistance on our requests. Some areas can be further improved like providing the suggested route to hotel (e.g taking bus 6 from Chur station) avoiding guest trying to carry luggage and walk from Chur west. And for room, the shower room do not the curb as raised barrier which caused water leakage on floor."

Source: TrustYou Survey

Unknown, Thu 12 October 2023

"Very nice hotel and great staff. A special thanks to Gianni at the front desk, who was so pleasant and helpful and is a great representative for Mercure."

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Thomas J., Fri 6 October 2023

"Even though I was under the weather having gotten sick from the long plane ride, my wife and I thoroughly enjoyed the accommodation. The location was spectacular and the staff was unbelievably friendly, helpful and knowledgeable!! We loved the free breakfast. It was extraordinary and reminded me of my similar breakfasts as a child in 1975 when I lived here."

Source: TrustYou Survey

Gaelicc, Fri 6 October 2023

"Clean, comfortable and close to buses"

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Unknown, Tue 3 October 2023

"Brief stay for exploring Chur area. Front desk was very helpful on check-in!"

Source: TrustYou Survey

Qasem S., Thu 28 September 2023

"It is not my first time . it was good"

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Rosemary, Fri 22 September 2023

"Great location and stunning views of the mountains. Bus pass great also but the breakfast very pricey for what it is. At 26chf pp / day expect a lot better."

Source: TrustYou Survey

Ananya, Fri 22 September 2023

"It was by far a very comfortable stay with a beautiful view of mountain from room and also room was fully automated."

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Yannick, Thu 21 September 2023

"Very friendly staff that gave us a warm welcome and an upgrade suite for our anniversary trip. Highly recommend!"

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Unknown, Tue 19 September 2023

"--"

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C. R., Mon 18 September 2023

"Room was too warm,could not get it lower-than 23C"

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Gerry B., Sun 17 September 2023

"Both receptionists were extremely helpful and nothing was too much trouble. Room was excellent and immaculate. One comment, the toilet door handles were flimsy and one came loose…"

Source: TrustYou Survey

Rebecca S., Wed 13 September 2023

"It was convenient as there was free bus travel to the train station or old town which is only 5 minutes away. The reception staff were all very helpful. The hotel is located in a building with a huge supermarket and other shops."

Source: TrustYou Survey

Brenda A., Wed 13 September 2023

"Lovely room but no kitchenette in superior double, only in twin room."

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K M., Tue 5 September 2023

"We stayed four days in this hotel and received a complimentary bus card to explore the Chur city. The hotel is located near by Landquart Fashion Outlet (around 10mins drive away). The receptionist and other staff are helpful."

Source: TrustYou Survey

Markus, Wed 30 August 2023

"Very spacious room and wonderful view of the surrounding mountains (highest floor)."

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Eva, Tue 22 August 2023

"Room is big enough and clean. I like the toiletries. The breakfast is very poor for a 4 stars hotel, I asked the lady to make a fried eggs but she doesn’t want to make it. At 8 am there are no croissant plain, I asked the lady for croissant and she answered “there are no plain croissant anymore, you can it another’s, if I make it for you it’s take 20 minutes in the oven.” I am not happy with this answer, so I went, I just had a cup of tea and one small bread."

Source: TrustYou Survey

Thomas H., Mon 14 August 2023

"Everything was done to our wishes."

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Unknown, Sun 13 August 2023

"Efficient, clean, good location, modern, friendly."

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Tammy P., Tue 1 August 2023

"We enjoyed our stay. The staff were hospitable and helpful."

Source: TrustYou Survey

Owain G., Tue 1 August 2023

"I stayed for three nights and the staff were very friendly and were able to speak English well, which was good because my German was terrible. The room was spacious and the views were nice. I am a wheelchair user and stayed in the wheelchair friendly room and everything was fine for me, the only thing I would say is that I would of preferred a proper shower seat rather than a stool, but saying that I had no issues using the stool."

Source: TrustYou Survey

Chris, Mon 31 July 2023

"Had a room with an impressive view of the mountains, reception was very informative, cleaning staff friendly and the close proximity to both the city and a shopping mall were very practical. Outstanding location."

Source: TrustYou Survey

Larry, Mon 24 July 2023

"The hotel experience was wonderful. Everyone from front desk to housekeeping were very responsive and quick to assess and address my needs. Additionally, the staff provided helpful hints on things to experience during my stay. The location is prime and provides many opportunities for fun!"

Source: TrustYou Survey

Pete G., Sat 22 July 2023

"Front desk staff were very friendly and helpful."

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Ben, Fri 14 July 2023

"The pictures on the website don’t do the views justice! The hotel itself is fantastic as well!"

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Unknown, Sun 9 July 2023

"We stayed at the Mecure Chur City West in early June 2023. The Front office team is welcoming and friendly, the lady who helped us with the check in is really friendly, helpful, proactive, sharing really useful information of Chur, recommendations and travel information making our visit around Chur much smoother and easier. In addition, a very special thank you to front office team member Flurin going above and beyond making it excellent and memorable experience, really helpful, friendly, attentive, proactive, sharing recommendations, information, directions to Chur attractions and showing us the beautiful view of Chur! Thank you for the great hospitality!"

Source: TrustYou Survey

Raj S. I., Sat 8 July 2023

"Amazing , mesmerising and very honest polite staff to deal with . Kind hospitality and Fantastic location . Will come back soon 😊😊❤️❤️"

Source: TrustYou Survey

Unknown, Wed 5 July 2023

"Neat and comfy, good sized room. Could cater for a fee more kitchen condiments"

Source: TrustYou Survey

Dmitrij, Wed 5 July 2023

"when I booked the hotel I paid 191.45 CHF -08.06., then during the check-in process the hotel required me to pay a deposit 60 CHF and after leaving my account was deducted another 15 CHF for parking. My total expenses were 266.45 CHF, but hotel invoice -206.45 CHF. Why did you take the 60 CHFwithout giving a reason? I have all the documents and I am ready to provide them."

Source: TrustYou Survey

Robert, Tue 4 July 2023

"One night stay on a business trip; everything was really good; location was perfect, staff friendly, room spacious. A very nice stay indeed."

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Business T., Sat 1 July 2023

"Took 13 hours flight, landed in the early morning in Zurich and took 2 hours train to Chur. I tried to ask the staff if it possible to check in earlier. However, the staff said the check in time is 3pm. The staff never try to see any other way to let us rest earlier. For example, other rooms or extra payment to check in earlier. They just never try to be helpful and I don’t feel welcome by the staff. He only keep saying the check in time is 3pm.. And then I was asking the iron to iron my husband’s suit. They said all are occupied. I can bring down the suit for them to iron for me but I need to pay for that. ( so it’s hotel’s problem they don’r have iron for me and they asked me for charges if they iron for me..) Glad that I only stayed for one night. Definitely will not come back."

Source: TrustYou Survey

Unknown, Sat 1 July 2023

"no treadmill, bikes with too low seats and not adjustable"

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Kerry R., Wed 28 June 2023

"No restaurant at weekends was very disappointing as arriving late . Then when I came down to reception to find someone booking into the same type of room and getting offered to join the Mercure scheme and would then get a discount on room with breakfast very disappointing not to be offered the same."

Source: TrustYou Survey

Nj, Mon 19 June 2023

"Very nice and clean hotel and an amazing view of alps Staff at reception is also very good"

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Janet B., Sun 18 June 2023

"The room was excellent with a very comfy bed, a great bathroom and good views of Chur. The service was good and very friendly. We would have liked more coffee and milk pods in the room."

Source: TrustYou Survey

Mrs B., Sat 17 June 2023

"firstly there are no directions from Chur West train staition, or any mention of which direction to go in for any of the hotels...certainly no taxis Arrived after walking in the end from Chur West station via mobile phone through the industrial estate, up and down steps with bags....not ideal. The man behind the desk suggested it was mainly a hotel for business, hence no signs! We were given a room right above the open skylight of the restaurant which we were told was closed the first night, but when we could hear guests chatting and laughing from there in our room we went to investigate....confused. only open for package deal guests it seems.....fine but do not put us in view or sound of it when we have been told its not open!!! No English TV....was never sorted in the 3 nights we were there, even though promised. Really totally underwhelmed and felt very unwelcome as English. Breakfast on the last day was run by one lady who was trying to make a pan of scrambed eggs whilst also coffee and greet people, as the coffee machine had broken. Burnt , congealed eggs was all that was on offer that day....and a long wait for coffee. In all the hotels on our trip to Switzerland, it was the most underwhelming and most unwelcome. Glad we were not in a hurry. Even the only picture in the corporate room was a slice of tree...not even the beautiful city of Chur."

Source: TrustYou Survey

Vik, Fri 16 June 2023

"Clean room, gd breakfast. Had a pleasant stay."

Source: TrustYou Survey

Rosa B. F. T., Wed 7 June 2023

"We booked 2 rooms at the Mercure City west in Chur, in one of the rooms the comforter had blood stains, this was very unpleasant, the rooms were large and comfortable but not clean, the pillows were not comfortable and the breakfast was very bad, and we paid 25 CHF for each ,the front desk was not friendly and unapologetic when we told them about the blood stains on the comforter. We can not recommend this Mercure Hotel in Chur, we have stayed in several Mercure Hotels in this trip and they have been good, unfortunately not this one."

Source: TrustYou Survey

Liz, Mon 5 June 2023

"Check in/out was good and reception staff were informative. No warmth, just practical, which was fine. Well located for transport. Good size and furnished bathroom and good room size and organise room. Lumpy bed and the pillow was a wide clump of material that needed to be folded or bunched up if you wanted anything but flat. I ended up putting the chair cushions under it. A standard pillow would be my preference. Breakfast range was enjoyable but staff were not. The main woman didn’t speak any English, which is fine but there was no warmth, service or effort to communicate. Asking for coffee or egg seemed to be a burden. The breakfast room on the first morning was hot but we weren’t allowed to sit on the lovely terrace. The woman wasn’t suited to the hospitality/service industry, in my opinion. Would I stay again? No, because of the bed mainly."

Source: TrustYou Survey